1.	The business letters

2.

Inquires

3.

Offer

4.	Replies to offers

5.	Refusal of an offer

6.	Letter accompanying confirmation form

7.	Advice of dispatch

8.

Complaint

9.	Reply to the complaint

10.

Letters

10.1

Inquiry

10.2

Offer

10.3	Replies to offers

10.4	Orders and their confirmations

10.5	Letter accompanying confirmation form

10.6	Advice of dispatch

10.7

Complaint

10.8	Replies to complains

"1. The business letters – různé fráze

We are glad to learn from your letter of 10 January…
S potěšením se dovídáme z Vašeho dopisu z 10. ledna…

Please let us know the date of his arrival.
Sdělte nám laskavě, datum jeho příjezdu

We would like to meet him at the airport.
Rádi bychom mu přišli na letiště naproti.

These wooden toys see to be quite interesting.
Zdá se, že dřevěné hračky jsou docela zajímavé.

I´m sure these toys will be a great success here.
Jsem si jist, že tyto hračky zde budou mít velký úspěch.

Opening phrases:
We thank you (many thanks) for your letter of 3rd June.
Děkujeme Vám za Váš dopis z 3. června.

In reply to your letter of May 1O we wish to inform you
Na Váš dopis z 2O. května Vám oznamujeme…

We refer to your fax of 2nd September.
Odvoláváme se na Váš fax z 2. září.

With reference to your letter of 8 March we wish to say
Odvoláváme se na Váš dopis z 8. března a oznamujeme Vám.

Phrases announcing a new fact:
We wish to say (to tell you, to let you know) that…
Oznamujeme Vám, že…

We would like to inform you that…
Rádi bychom Vám oznámili, že…

Phrases announcing a pleasant or an unpleasant fact:
We are pleased (glad, happy) to learn
S potěšením se dovídáme…

We have pleasure to inform you…
S potěšením Vám oznamujeme, že…

We are sorry (we regret) to have to let you know that….
Musíme Vám bohužel sdělit, že…

Requests (žádosti):
We ask you to send us kindly…
We request you to send us…
Žádáme Vás, abyste nám laskavě poslali…

We should be glad if you would let us have your reply soon
Byli bychom rádi, kdybyste laskavě poslali odpověď brzy.

We shall be pleased if you will send your reply by return.
Budeme rádi, pošlete-li laskavě odpověď obratem.

We will (would) appreciate your attention to this matter.
Věnujte laskavě této záležitosti pozornost....


...Úvodní dopis – poptávka - inquiry

Dear Mr. Vonka,

We are glad to learn form your letter of 10 March that Mr Janák will arrive in London to discuss the purchase of our latest Mini-Computers. Please let us know the exact date of his arrival because we would like to meet him at the airport.
We are looking forward to your reply and hope that Mr Janák´s stay in England will be both useful and pleasant.


Dear Sirs,

We are glad to learn from your letter of 14 July that Mr Janák will arrive in London to discuss our further relations. Let us kindly know the date of his arrival because we would like to meet him at the airport.


Dear Sirs,

One of our customers is interested in your new plastic materials about which he has read in the British Plastics.
We should be glad if you cold send us some samples together with your catalogue.
We shall be pleased to receive your answer soon.
Yours faithfully


Dear Sirs or Madam,

One of our customers is interested in new materials which you advertise in the British Plastics.
We should be pleased if you would send us some samples together with your catalogue.
We are looking forward to your early reply."