1.

ISO 9001

1.1.	Základní kroky akčního plánu

1.2.	ISO 9001 pro

1.2.1.

Zapojení lidí

1.2.2.

Výhody registrace

1.3.	Registrace

1.4.	Základní pojmy

2.	Historie TQM

3.	Tradiční přístup k TQM

4.	Rozvoj konceptu TQM

5.	ISO 9001 aktualizace

6.	Metody průzkumu

6.1	Změna metodologie

6.2	Jaké jsou přínosy systému managementu jakosti (QMS)

6.3	Příčiny selhání QMS

6,4 ISO 9001 - 2000 a 2008

7.	ISO 9001:2000 / 2008, systémy managementu jakosti - požadavky

8.	ISO 9001:2000 / 2008

8.1	Světové výsledky

8.2

Audit

9.

Řízení

10.	Systém řízení

11.	Systém řízení jakosti (QMS)

12.	Založení efektivního QMS

13.	Dokumentace vašeho QMS

14.	Předvedení vašeho QMS

15.

Standard

16.Kompatibilní standard

17.	Hlavní zásady

"1.2 ISO 9001: applicable to
Any organisation can benefit from implementing ISO 9001 as its requirements are underpinned by eight management principles:
1. a customer focused organisation
2. leadership
1.2.1 The involvement of people
3. ensuring a process approach
4. a systematic approach to management
5. a factual approach to decision making
6. mutually beneficial supplier relations
7. continuous improvement
1.2.2 The benefits of registration
1. Customer satisfaction – through delivery of products
2. that consistently meet customer requirements
3. Reduced operating costs – through continual
4. improvement of processes and resulting operational
5. efficiencies
6. Improved stakeholder relationships – including staff,
7. customers and suppliers
8. Legal compliance – by understanding how statutory
9. and regulatory requirements impact on the
10. organization and its your customers
11. Improved risk management – through greater
12. consistency and traceability of products and services
13. Proven business credentials – through independent
14. verification against recognized standards
15. Ability to win more business – particularly where
16. procurement specifications require certification as a
17. condition to supply
1.3 Registration
The process of registration follows three simple steps:
1. Application for registration is made by completing the
2. QMS questionnaire
3. Assessment to ISO 9001 is undertaken by NQA – the
4. organisation must be able to demonstrate that its
5. quality management system has been fully operative
6. for a minimum of three months and has been subject
7. of a full cycle of internal audits
8. Registration is granted by NQA and maintained by
9. the organisation. Maintenance is confirmed through
10. a programme of annual surveillance visits and a three
11. yearly re-certification audit.
1.4 Basic concepts
Quality - the extent to which a set of inherent characteristics fulfills requirements

Requirements - need or expectation that has been established by custom or mandatory

Jurisdiction - a distinguishing feature. There are different classes of properties: physical, the senses, time, ergonomic, functional"

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